Terms

ORDER TIMELINE

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Our company handcrafts all products.  Most products on the website are available for purchase and shipping immediately.  Special orders are not available at this time.

Oftentimes, orders process faster but we can’t guarantee a faster processing time.

Made to Order vs. Pre-Made

Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.

Both are handmade but the pre-made is shipment ready while the made-to-order products take 2 to 4 weeks to be created for you.

All items on this site are currently listed as ready to ship.  We are not taking special or advanced orders at this time.  In addition, look for the following image:

readytoship

 

 

 

 

HANDMADE DISCLAIMER

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The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

 

Care for your new product(s) by:

* Surface wash only

* Store in cool dry conditions

Your product(s) can be damaged if:

* Machine Washed

*Subjected to moisture

 

Size chart

Please use our size chart to prevent errors in ordering.

Belts:

Chokers:  Neck measurement is done in inches

 

Custom orders:  We are not processing customer orders at this time.

 

 

SHIPPING

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Our company ships through the following carriers at this time.

* UPS, USPS

International shipping

Marcil Designs only ships within the US at this time.

 

Cost calculations

We do our best to apply fair shipping costs to each order.

* We offer free shipping for orders over $50 with the discount code FREESHIP50

 

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective due to the shipping process.

Additional non-returnable items:

* Gift cards

To complete your return, we require a receipt or proof of purchase.

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at kmarcil@marcildesigns.com

Sale items:

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at marcildesigns@gmail.com and send your item to: Marcil Designs at 1308 Stratton Drive Lakeland, FL 33813

Shipping

To return your product, you should mail your product to: Marcil Design Studio at 1308 Stratton Drive Lakeland, FL 33813

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.